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Apprenticeship training course

Team leader (level 3)

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Information about Team leader (level 3)

Managing individuals, teams, or projects to meet private, public, or voluntary organisational goals.

Knowledge, skills and behaviours
View knowledge, skills and behaviours

Knowledge

  • Performance management techniques.
  • How to identify the learning needs of others and solutions to address them.
  • Processes and policies which support the delivery of operational requirements.
  • Project management tools and techniques.
  • Relevant regulation, legislation, and compliance that impacts their role and the organisation.
  • Organisational strategy and objectives and how their role impacts on them.
  • How to manage resources to implement operational and team plans.
  • Time management and prioritisation tools.
  • Communication techniques including presentation skills, negotiation and influencing skills.
  • Policy and procedure relating to people and organisational culture.
  • Stakeholder management.
  • Problem-solving and decision-making principles.
  • Principles of change management and continuous improvement.
  • IT and software used to support the activities of the business.
  • External factors that affect the workplace, such as sustainability and net carbon zero, and how they are managed.
  • The impact that internal and external factors such as environmental impacts, have on their role.
  • Leadership and management approaches.
  • The purpose of their role within the organisation, including their level of responsibility and accountability.
  • The impact that cross-team working has in the delivery of organisational objectives.
  • How to collate, interpret and communicate data and information to meet the needs of different audiences.
  • The wider social and economic environment in which the organisation operates.
  • Approaches to managing budgets, and options and choices to maximise efficient use of resources.
  • Principles of equity, diversity and inclusion in the workplace and their impact on the organisation and the team.

Skills

  • Use resources to implement operational and team plans.
  • Use tools to organise, prioritise and allocate daily and weekly work activities.
  • Able to collate and interpret data and information and create reports.
  • Identify and support the development of the team through informal coaching and continuous professional development.
  • Use information and problem-solving techniques to provide solutions and influence the decision-making process.
  • Use digital tools for planning and project management to monitor project progress, taking corrective action to deliver against the project plan.
  • Review work processes to identify opportunities to improve performance and for continuous improvement.
  • Use technology and software to produce documentation, such as spreadsheets and presentation packages to communicate information.
  • Manage individual or team performance by setting objectives, monitoring progress, and providing clear guidance and feedback.
  • Manage others through change by identifying challenges and the activities to resolve them.
  • Interpret organisational strategy and communicate how this impacts others.
  • Interpret and apply regulation and legislation, share best practices, and advise stakeholders on their application.
  • Communicate information through different media, such as face-to-face meetings, emails, reports, and presentations to enable key stakeholders to understand what is required.
  • Collaborate with stakeholders in the organisation to ensure the delivery of operational goals.
  • Manage and maintain relationships with a diverse workforce and stakeholders.
  • Negotiate with and challenge stakeholders to manage change and reduce conflict.
  • Interpret policy and support the delivery of equity, diversity and inclusion in the workplace and monitor their impact on their team.
  • Identify future changes in the sector such as technology advances that may impact their organisation.
  • Monitor the use of technology and the potential to reduce energy consumption through their optimisation in day-to-day tasks, such as reducing the use of paper and switching off items when not in use.

Behaviours

  • Acts professionally, ethically and with integrity.
  • Supports an inclusive culture, treating colleagues and external stakeholders fairly and with respect.
  • Takes accountability and ownership of their tasks and workload.
  • Seeks learning opportunities and continuous professional development.
  • Works flexibly and adapts to circumstances.
Apprenticeship category (sector)
Business and administration
Qualification level
3
Equal to A level
Course duration
15 months
Funding
£5,000
Maximum government funding for
apprenticeship training and assessment costs.
Job titles include
  • Duty lead
  • Project lead
  • Shift supervisor
  • Supervisor
  • Team leader
  • Trading manager

View more information about Team leader (level 3) from the Institute for Apprenticeships and Technical Education.