Apprenticeship training course

Regulatory compliance officer (level 4)

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Information about Regulatory compliance officer (level 4)

Performing regulatory services functions and/or supporting compliance activities.

• Knowledge, skills and behaviours:
  View knowledge, skills and behaviours

  Knowledge

  • The role of regulation as a tool of Government through statutory and non-statutory measures.
  • Legal and regulatory frameworks and how they apply to businesses and individuals within their sector.
  • The statutory and non-statutory regulations relevant to their regulatory function(s).
  • The relationship between legal and regulatory requirements of a sector and the sector and organisational requirements through codes of practice, policies and procedures.
  • The roles and responsibilities of partner organisations and their interrelationships.
  • Risk assessment as a tool to support compliance and protect businesses and individuals.
  • The business environment that Regulatory Compliance Officers work in and the effect on businesses and individuals in their sector.
  • Intervention methods available to businesses and individuals to secure compliance.
  • Techniques available to a regulatory compliance officer to assess compliance, monitor progress and identify trends
  • How regulation and the way it is enforced can impact on the businesses regulated.
  • The factors that affect approaches taken by businesses and individuals to compliance and the responses of businesses and individuals to these factors.
  • Statutory and non-statutory interventions available to a Regulatory Compliance Officer to assess and respond to identified non-compliance.
  • The need to provide compliance support to businesses and individuals they work with.
  • The products and services provided by businesses in the sector in which they operate and the potential risks to compliance associated with these.
  • The purpose of auditing and inspection and associated techniques, processes and documentation.
  • Types of internal controls that businesses can have in place to support compliance.
  • Types of data and methods to analyse data that can contribute to the assessment of a business or individual’s compliance with legislation, regulation and organisational requirements and their sources.
  • How to source and access and present appropriate data to solve problems and address business need, ensuring data integrity and being mindful of data bias.
  • Legal, regulatory and organisational requirements related to data storage, retention and sharing.
  • The value of feedback from those they regulate, and the beneficiaries of legislation, regulation and organisational requirements, such as consumers, in informing future activities.
  • Communication methods and techniques, including digital technologies used to extract and convey information to different audiences in different situations.
  • Principles of customer service and their application to interacting with key stakeholders when carrying out duties.
  • Principles and policies of equity, diversity and inclusion relevant to their role and their impact on the organisation and its stakeholders, including the impact of unconscious bias.
  • Techniques for managing a caseload and own wellbeing.
  • Ethical practices that seek to preserve the trust of stakeholders including the need for fairness, accountability and transparency.

  Skills

  • Work within legal and regulatory frameworks and the organisation's policies and procedures.
  • Make informed assessments of the risk of a business or individual’s non-compliance.
  • Use outcomes of risk assessment to guide decisions, activities and targeting of resources.
  • Make proportionate and risk-based intervention choices to ensure compliance is achieved.
  • Collect evidence and data related to non-compliance using available techniques, for example investigations, audits, inspections.
  • Take actions to deal with non-compliance using proportionate interventions.
  • Monitor progress made by businesses and individuals against assessed risks.
  • Assess products and services, including any associated internal controls to ensure they meet legal, regulatory and organisational requirements.
  • Use and analyse data, making decisions about the relevance, quality and accuracy to inform evidence-based and objective risk assessments.
  • Take a systematic approach to data curation and apply data quality controls to ensure the correct use of data-driven findings.
  • Identify patterns and trends in compliance issues.
  • Promote the importance of compliance and their organisation’s role in supporting compliance.
  • Build and maintain good working relationships with stakeholders and tailor their approach to the needs and circumstances of those they interact with.
  • Communicate with stakeholders including businesses, individuals and regulators.
  • Use digital technologies to manage, share and store information and to communicate with others.
  • Follow and apply equity, diversity and inclusion rules and procedures when making evidence-based decisions and interacting with stakeholders.
  • Use workload management techniques to plan, organise and prioritise own tasks and manage time effectively.

  Behaviours

  • Works sustainably ensuring resources are used efficiently and responsibly
  • Acts in a professional manner with integrity and confidentiality.
  • Works flexibly and adapts to circumstances
• Apprenticeship category (sector): Business and administration
• Qualification level: 4; Equal to higher national certificate (HNC)
• Course duration: 24 months
• Funding: £9,000 ; Maximum government funding for ; apprenticeship training and assessment costs.
• Job titles include:
  • Regulatory compliance officer

View more information about Regulatory compliance officer (level 4) from the Institute for Apprenticeships and Technical Education.