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Apprenticeship training course

Senior and head of facilities management (integrated degree) (level 6)

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Information about Senior and head of facilities management (integrated degree) (level 6)

Delivering a variety of integrated facilities management operational services across multiple sites.

Knowledge, skills and behaviours
View knowledge, skills and behaviours

Knowledge

  • Requirements of strategic asset management; requirements of an occupancy strategy; option appraisal techniques; ergonomics
  • Service delivery requirements; service delivery models & their implications; analysis & interpretation of data (trends in FM services & delivery models; quantitative & qualitative analysis)
  • Drivers to compliance; relevant legislation; calculating cost & consequences of compliance and non-compliance; risk management techniques; governance requirements; how to establish monitoring arrangements; risk evaluation; development of risk mitigation plans
  • Functionality & limitations of management information solutions; how to validate & extract information from data sources; flow of information within an organization; ISO 41001 (international FM standard); “smart building” technology, data analysis and operation; strategic quality management approaches
  • Scope of FM; trends in FM & FM profession; strategic planning techniques; contribution of FM to the success of an organization and the economy; FM delivery plans for a range of contexts; stakeholder management
  • Characteristics & uses of programme management theories and techniques (schedule, scope, contract, financial, risk, time, cost, quality, resource and integrative management); strategic impact of change on FM services and teams
  • How to analyse the links between organizational strategies and plans; FM-related risks and BCP requirements
  • FM resource, capacity and succession planning; FM technical leadership and management; HR-related legislation affecting the FM function; employee relations
  • How income is generated in FM; interpretation of financial reports; business planning technique; setting & managing budgets; how to evaluate financial performance; use of capital and revenue budgets
  • FM procurement policy and practices and their implementation within an overall procurement framework; types of contract (local, organization- wide, formal, informal); contract management techniques
  • Compliance requirements and their impact on FM; relationship between CSR activities & FM business objectives

Skills

  • Manage portfolios of FM property assets strategically (develop property management strategy; evaluate, monitor and control premises, fabric & building services; identify value creation opportunities)
  • Lead on FM service delivery and identify opportunities for innovation that create value (evaluate scope and effectiveness of FM service delivery; determine its feasibility; evaluate effectiveness of FM service delivery and innovation)
  • Scope and evaluate the extent and nature of FM compliance requirements and recommend actions that address the shortfalls (assess risks and implications of non-compliance; differentiate compliance-related accountabilities; monitor and report on compliance performance)
  • Evaluate FM management information systems to develop FM knowledge and enable quality management (evaluate effectiveness of FM information systems; make recommendations for improvement; develop FM quality management strategy, policies, plans and procedures)
  • Develop and implement FM strategy and policy for a portfolio of FM services (analyse internal & external environment; ensure policies are ethical, sustainable and aligned with the strategy; evaluate effectiveness of FM stakeholder arrangements)
  • Apply change and programme management techniques in an FM context (scope need for change; assess strategic impact of change; develop change management plans; evaluate effectiveness of change)
  • Develop and evaluate FM business continuity plans (BCP) (scope and role of FM in BCP; test & evaluate effectiveness of BCP plans)
  • Lead and develop the FM workforce to manage assets and deliver services (manage teams to achieve FM objectives; evaluate personal effectiveness; plan & resource teams)
  • Develop and implement FM operational business plans and budgets (evaluate commercial impact of decisions; analyse implications of improvements; address FM function budget variances)
  • Procure FM-related goods and services and manage FM supplier and/or contract performance, driving through efficiency and value for money in the supply chain (evaluate effectiveness of procurement arrangements; evaluate supplier proposals; agree contracts; monitor contracts; manage supplier performance)
  • Develop and evaluate a Corporate Social Responsibility (CSR) plan aligned with the corporate FM strategy (evaluate social, economic, environmental & ethical responsibilities; implement & evaluate CSR plan; promote CSR activities; encourage innovation in CSR in FM function)

Behaviours

  • Work in partnership with others for the common good
  • Anticipating and responding to others’ needs and influencing them to enhance performance
  • Aim for a higher level of excellence
  • Work for the greater good and not sacrifice high standards for immediate gain or personal benefit
  • Foster the growth of themselves and others, inspiring them to exceed their personal and professional goal
  • Approach work in an orderly way
  • Exceed customer expectations and add value
Apprenticeship category (sector)
Construction and the built environment
Qualification level
6
Equal to degree
Course duration
42 months
Funding
£18,000
Maximum government funding for
apprenticeship training and assessment costs.
Job titles include
  • Senior Facilities Manager
  • Head of facilities
  • Head of estates
  • Head of FM operations

View more information about Senior and head of facilities management (integrated degree) (level 6) from the Institute for Apprenticeships and Technical Education.