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Apprenticeship training course

Anti-social behaviour and community safety officer (level 4)

Investigate reports of anti-social behaviour.

Qualification level
4
Equivalent to higher national certificate (HNC).
Typical duration
24 months
Apprenticeship category
Protective services
Maximum funding
£8,000
Maximum amount government will fund
for apprenticeship training.
Also known as
  • ASB Officer
  • Community Safety Officer
  • Tenancy Enforcement Officer
Skills
Skills an apprentice will learn
  • Respond effectively and appropriately to reports. Analyse reports of ASB/community safety, identifying priorities and what the next appropriate steps are. Analyse and risk-assess all reports of ASB and community safety issues.
  • Provide a professional and timely response to customer enquiries. Manage expectations and keep the customer informed of progress. Identify potential safeguarding needs of young and vulnerable people.
  • Communicate with customers and stakeholders using a range of methods including face-to-face, telephone, email, letters, reports responding to the needs of a diverse group.
  • Make justifiable and appropriate decisions on the information available.
  • Plan and prioritise work effectively using a range of organisational tools to ensure tasks are completed and deadlines are met.
  • Work effectively and collaboratively with a range of stakeholders and customers to achieve specific targets and outcomes. Comply with court directions and ensure that deadlines are met.
  • Investigate reports of ASB/community safety thoroughly and systematically to understand and analyse underlying issues. Obtaining appropriate evidence.
  • Plan investigations into cases thoroughly and methodically.
  • Interview all parties involved in a case using effective investigative and interview techniques.
  • Understand and gather relevant information and using the full range of tools, powers and support available to resolve ASB/community safety issues.
  • Maintain accurate and appropriately-detailed records and information.
  • Effectively challenge, influence and negotiate with customers, partners and stakeholders to achieve outcomes and resolutions.
  • Prepare a case file for referral to solicitors or for legal proceedings.
  • Effectively present a case and evidence for a review panel or in legal proceedings.

Full information on Anti-social behaviour and community safety officer (level 4) is available from the Institute for Apprenticeships and Technical Education.

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