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Foundation
Apprenticeship training course

Hardware, network and infrastructure foundation apprenticeship (level 2)

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Information about Hardware, network and infrastructure foundation apprenticeship (level 2)

Hardware, network and infrastructure operatives are found in organisations large and small, in all sectors, and within public, private and voluntary organisations.

Foundation apprenticeships introduce skills for a range of jobs in a sector, and provide general skills for work. After a foundation, apprentices can specialise and do a standard level 2 or 3 apprenticeship.

Employers get an incentive payment for foundation apprenticeships, as well as government funding for training and assessment costs.

Foundation apprenticeship incentive payment
£2,000
Employers get this incentive payment in 3 stages linked to retention and progression
Who can do a foundation apprenticeship
Who can do a foundation apprenticeship
At the start of the apprenticeship, they must be:
  • aged between 16 to 21 (or 15 if their 16th birthday is between the last Friday of June and 31 August)
  • aged between 22 to 24 and
    • have an education, health and care plan (EHC)
    • be in care or a care leaver
    • be a prisoner or a prison leaver
Knowledge, skills and behaviours
View knowledge, skills and behaviours

Technical knowledge

  • Health, safety and security including organisational policies and procedures.*
  • Digital systems, infrastructure, networks, software packages and programmes.
  • Roles and responsibilities of stakeholders.
  • Own role and responsibilities and how they help to achieve the needs of the organisation.
  • Documentation and systems.*
  • Essential cyber security compliance including phishing and scams.
  • Function and operation of the stages within the solutions life cycle.
  • User requirements, needs and priorities.
  • Essential solution architecture and testing.*
  • Emerging technologies, for example automation or AI in the sector and or occupation.
  • The components of digital infrastructure and the relationship between devices.
  • Technical fault diagnosis. Identify and confirm basic faults within the system.*
  • Test parameters, standard requirements and common solutions.*
  • Different types of hardware, software, apps and or firmware.
  • IT security vulnerabilities.*

Technical skills

  • Comply with health and safety and security requirements.*
  • Use of infrastructure, networks, software, packages or programmes.*
  • Apply knowledge to resolve issues and support users knowing when and who to escalate to.*
  • Test performance and usability.*
  • Apply sustainability practices in their role.
  • Maintain documentation and systems following organisational process and procedures.*
  • Use digital technologies to support daily work activities.*
  • Safe and ethical use of emerging technologies.
  • Install equipment and components.*
  • Carry out routine maintenance and repair common faults.*
  • Remove hardware following organisations processes.*
  • Install software, apps or firmware to user requirements.*

Employability skills and behaviours

  • Communicate and share information using verbal, non-verbal, written and digital methods.
  • Act in a professional manner including good time keeping and conduct.
  • Apply new learning and feedback to everyday practice.
  • Complete own work tasks and ask for help when needed.
  • Work with colleagues to contribute to team outcomes.
  • Seek ways to manage own financial, health and wellbeing needs using available resources.
  • Overcome challenges and adapt to changes at work.
  • Work in line with health, safety and environmental requirements.
Apprenticeship category (sector)
Digital
Qualification level
2
Equal to GCSE
Course duration
8 months
Funding
£4,000
Maximum government funding for
apprenticeship training and assessment costs.
Course apprentices can progress to
Course apprentices can progress to
Foundation apprenticeships cover some knowledge and skills from these courses. If the apprentice progresses to one of these, what theyv'e learnt will be taken off the assessment. They could finish the course in a shorter time.

  • Digital support technician (level 3)
  • Network cable installer (level 3)
  • IT solutions technician (level 3)
  • Digital device repair technician (level 3)
  • Radio network technician (level 3)
  • Cyber security technician (level 3)
  • Information communications technician (level 3)

View more information about Hardware, network and infrastructure foundation apprenticeship (level 2) from the Institute for Apprenticeships and Technical Education.