Training providers for Customer service practitioner (level 2)

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1. Shortlisted

   WEST SUFFOLK COLLEGE

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   • Training options:

     At apprentice's workplace ; Training at the employer’s location.

     Day release ; One day a week at the provider’s location.

   • Provider reviews in 2023 to 2024:

     Excellent (2 employer reviews)

     Good (62 apprentice reviews)

   • Course achievement rate in 2023 to 2024: 60% (out of 20 apprentices)
2. Shortlisted

   WILTSHIRE COLLEGE AND UNIVERSITY CENTRE

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   • Training options:

     At apprentice's workplace ; Training at the employer’s location.

     Day release at multiple locations ; One day a week at the provider’s location.

   • Provider reviews in 2023 to 2024:

     Poor (2 employer reviews)

     Good (34 apprentice reviews)

   • Course achievement rate in 2023 to 2024: 60% (out of 10 apprentices)
3. Shortlisted

   Nova Training

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   • Training options:

     At apprentice's workplace ; Training at the employer’s location.

     Day release at multiple locations ; One day a week at the provider’s location.

   • Provider reviews in 2023 to 2024:

     Very poor (1 employer review)

     Good (16 apprentice reviews)

   • Course achievement rate in 2023 to 2024: 60% (out of 30 apprentices)
4. Shortlisted

   CENTRAL YOUNG MEN'S CHRISTIAN ASSOCIATION

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   • Training options:

     At apprentice's workplace ; Training at the employer’s location.

   • Provider reviews in 2023 to 2024:

     No employer reviews

     Good (26 apprentice reviews)

   • Course achievement rate in 2023 to 2024: 60% (out of 10 apprentices)
5. Shortlisted

   SANDWELL COLLEGE

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   • Training options:

     Day release ; One day a week at the provider’s location.

   • Provider reviews in 2023 to 2024:

     No employer reviews

     Poor (14 apprentice reviews)

   • Course achievement rate in 2023 to 2024: 60% (out of 10 apprentices)
6. Shortlisted

   STARTING OFF LIMITED

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   • Training options:

     At apprentice's workplace ; Training at the employer’s location.

   • Provider reviews in 2023 to 2024:

     No employer reviews

     Excellent (12 apprentice reviews)

   • Course achievement rate in 2023 to 2024: 58.3% (out of 10 apprentices)
7. Shortlisted

   MCARTHUR DEAN TRAINING LIMITED

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   • Training options:

     At apprentice's workplace ; Training at the employer’s location.

     Day release at multiple locations ; One day a week at the provider’s location.

   • Provider reviews in 2023 to 2024:

     No employer reviews

     No apprentice reviews

   • Course achievement rate in 2023 to 2024: 57.7% (out of 30 apprentices)
8. Shortlisted

   RIVERSIDE TRAINING LIMITED

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   • Training options:

     At apprentice's workplace ; Training at the employer’s location.

   • Provider reviews in 2023 to 2024:

     No employer reviews

     Good (39 apprentice reviews)

   • Course achievement rate in 2023 to 2024: 57.5% (out of 40 apprentices)
9. Shortlisted

   NATIONAL BUSINESS COLLEGE LIMITED

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   • Training options:

     Day release ; One day a week at the provider’s location.

   • Provider reviews in 2023 to 2024:

     Excellent (5 employer reviews)

     Excellent (12 apprentice reviews)

   • Course achievement rate in 2023 to 2024: 56.3% (out of 20 apprentices)
10. Shortlisted

    DCG

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    • Training options:

      At apprentice's workplace ; Training at the employer’s location.

    • Provider reviews in 2023 to 2024:

      Excellent (5 employer reviews)

      Good (46 apprentice reviews)

    • Course achievement rate in 2023 to 2024: 56.3% (out of 20 apprentices)

If you cannot find a suitable training provider

If the training providers listed are not suitable or there are none listed, we can ask training providers if they can run Customer service practitioner (level 2). If a training provider can offer a course, we'll send you their contact details.

You can use this service if you employ apprentices. You'll need to be signed in to your apprenticeship service account.